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In Stock 48 Hr Delivery

Flavel Arundel 4.9kW Multifuel DEFRA Approved Stove

£499.00

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Finance from £16.4 Per month (APR 15.89%)

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In Stock 48 Hr Delivery

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  • Description

    Details

    The eco-friendly and DEFRA Approved Flavel Arundel Multifuel Stove is the perfect solution if you currently live in a UK smoke control area. With Class A Efficiency, this contemporary looking Flavel Arundel stove offers top range performance with a simple yet stunning exterior.

    Along with its green credentials, this Flavel Arundel wood burning stove boasts fantastically easy to use features. With simple primary and secondary air controls, plus modern extensions like the external riddling grate, cleaning up ash is easy and convenient. Both efficient and user-friendly, this Flavel Arundel stove also offers style and its authentic metallic black finish and large viewing window are sure to make a beautiful feature in your room.

    As a Flavel Arundel Multifuel Stove, you can burn logs, coal or smokeless fuel in this great all-rounder and easily affordable stove! With its 78% efficiency and a two-year guarantee, this compact Flavel Arundel wood burning stove marries sleek design with cost-effectiveness, perfectly.

    Key features of the Flavel Arundel Multifuel Stove:

    - Primary & secondary air control
    - Cleanburn Airwash System
    - DEFRA Approved
    - Large Flame Picture Window

    Order your Flavel Arundel stove today for free delivery with a free fitting kit also available.

    Choose to add on our stove glass insurance, too, so you can be confident in enjoying your Flavel Arundel wood burning stove for years to come.

  • Dimensions

    Line drawing is for illustration purposes only to demonstrate sizes

    Overall Height (A)
    580mm
    Overall Width (B)
    430mm
    Overall Depth (C)
    332mm
    Height to Centre of Rear Flue (D)
    447mm
    Width to Centre of Top Flue (E)
    215mm
    Rear to Centre of Top Flue (F)
    107.5mm
  • Specifications
    Guarantee
    5 Years
    Airwash System
    Yes
    Construction
    Steel
    Efficiency
    78.40%
    Flue Outlet
    Top & Rear (Interchangeable)
    Flue Size
    5" (125mm)
    DEFRA Approved
    Yes
    Grate Type
    Riddling Grate
    Log Length
    250mm
    Heat Output
    4.9kW
    Suitable For 12mm Hearth
    No
    External Combustion Kit
    No
    More Colours
    No
    Distance to Combustibles - Sides
    375mm
    Distance to Combustibles - Rear
    350mm
    Brand
    Flavel
    Energy Rating
    A
    Stove Window Size (Width mm x Height mm)
    299mm x 293mm
    Sweep Flue through Stove?
    Yes
  • Liner Pack & Stove Kits

    Direct Stoves Offer Free Stove Fitting Kits*

    • Stove Pipe

       
    • Register Plate
      1000mm x 500mm
       
    • Stove Glove
      for protection

       

    What's included in the offer:

    • 1. Black stove pipe. 
    • 2. A registration plate is used to seal the chimney opening off from the room preventing dust, soot, dirt and debris falling down the chimney. It also helps to prevent a draft coming down the chimney. We supply a standard 1000mm x 500mm galvanised steel register plate with all our stoves. You will simply need to cut the plate to size to fit into your chimney opening.
    • 3. We also provide you with a single stove glove that you can use for stoking the fire and adding wood without the risk of personal injury.


    *Excludes electric stoves, flueless and balanced flue gas stoves - as these are not required.


    Optional Extras.

    Carbon Monoxide Detector:


    Due to an update to Building Regulations it is now law to have a Carbon Monoxide alarm present in any room with a solid fuel appliance:- The Building Regulations 2000 Approved Document J (2010 Edition) '2.34 Where a new or replacement fixed solid fuel appliance is installed in the dwelling, a carbon monoxide alarm should be provided in the room where the appliance is located.' 


     
     


    Flue Liner Packs:


    The flue liner pack consists of; a nose cone, to easily manoeuvre the flue liner into place, a flue adaptor, which connects the stove pipe to the flexible flue liner, Dura Flue flexible flue liner (this is 6" in diameter and 316 Grade) cut to the required length and a 6" pot hanger rain cap, this supports the flue liner from the top of the chimney and also acts as a bird guard and rain cap.

     

     
     


    Stove Pipe with Door:


    A stove pipe with door or access point, allows the chimney to be swept through the pipe itself.  

     

     

     


    Stove Glass Insurance:


    If you select to take out our stove glass insurance this covers your stove glass for the time period you select. If your glass breaks within that time period we will send you a replacement piece of glass regardless of the reason the glass broke. All we will ask is that you send a picture of the broken glass.
    The insurance only covers you for one replacement piece of glass. It doesn't cover you if you break the replacement piece of glass.
    All stove glass is covered during delivery and any glass broken in transit to you will be replaced free of charge, without affecting your stove glass insurance.

     

     
     


    Please make the relevant selection above when placing your order if you require any of these parts and also select whether or not you require a Carbon Monoxide alarm sending out with your order. Please note that if these parts aren't selected with your order we can't send them for free after your order has been delivered.

  • Reviews

    Customer Reviews

    Really excellent stove Review by Si&Ali
    Rating
    Had this stove since late last winter and it's been a joy to use, couldn't ask for more. Clean modern styling, handle keeps cool really well, easy to clean the ash from and regular airflow. You can see the airwash air jets piercing the top of the flames, doing their best to keep the glass blown clean. Whenever we visit friends with log burners we normally come away agreeing that ours is so much better than theirs. This is the first stove we've owned but I'm yet to see one I like nearly as much. Heartily recommend it to anyone. (Posted on 01/03/2018)

    Write Your Own Review

    You're reviewing: Flavel Arundel 4.9kW Multifuel DEFRA Approved Stove

    How do you rate this product? *

      1 star 2 stars 3 stars 4 stars 5 stars
    Rating
  • Delivery Info
    Free 1 Man Delivery

    Our "Free Delivery" is a one man service. The goods will arrive on a lorry that is about the size of a fire engine. (Please let us know in advance if you have restricted access.).

    The lorry has a tail lift that allows the driver to get the stove/oven off the vehicle, the stove/oven will be packed on a pallet and the driver will have a pallet truck.

    He'll be able wheel this as close as possible to your property, if you have a garage he'll be able to wheel it into there for you.

    The pallet truck can only be wheeled over a finished surface so it's not possible to wheel it over a gravelled drive nor is it possible to wheel up or down steps.

    The pallets are normally about a 1m wide so this is the minimum width gate they can fit through. Please note that the driver is not insured to unpack or carry the stove/oven into your house.

    If the goods are showing 24hr or 48hr delivery then this is the quickest time we're able to deliver these items. You'll be asked to select your a delivery date when purchasing the goods.

    Please note that it is an all day delivery.


    Two Man Delivery (£60)

    As the name suggests with our two man delivery service the goods will be delivered by two men. They will carry your stove into the room of your choice.

    They will normally carry it up 1 flight of stairs (if it's safe to do so) but this is at their discretion so if you have a 3rd floor flat please inform us before hand to avoid any issues during delivery.

    The two man delivery normally take 5 - 10 working days to be delivered from dispatch. Once the goods are in stock you will be contacted and delivery arranged.

  • Q & A

    Product Questions

    • Submit your question to our community.


    0
    Votes
    Hi,we have recently had a flavel arundel fire installed.We have been experiencing whistling ,not sure if it's from the fire or chimney?
    A:
    Hi Dawn,
    Thank you for your question.
    There are a few different reasons why this could be happening. The best person to check would be your installer.
    Is it only when the stove is operating or is it all the time?
    If it whistles all the time it could be wind across the top of the chimney acting like blowing across the top of a milk bottle.
    If it only occurs when the stove is lit, it could be a leak in the door or spigot seals or in a joint in the stove pipe.
    As I said, your installer will be able to check the draught around the stove and from the chimney.
    Hope this helps?
    Kind regards,
    Customer Support answered on 28 November 2016
    0
    Votes
    hi what can you put in the stove to burn
    A:
    Hi,
    Thank you for your question.
    The Arundel is a Defra approved multifuel stove so If you live in a Smoke Control area (You can check this on your local council's website) You are allowed to burn: wood, preformed log briquettes or solid smokeless fuel.
    If you do not live in a Smoke control zone you can burn: wood, peat, anthracite coal and smokeless coal.
    Hope this helps?
    Kind regards,
    Customer Support answered on 29 November 2016
    0
    Votes
    Which country is the fire made
    A:
    Hi Jackie,
    Thank you for your question.
    The Flavel Arundel is manufactured in the far east for BFM-Europe.
    Don't let that put you off though, it is an amazing little stove; good solid construction, easy to use robust controls, big glass viewing window, 2 year guarantee and 78% efficiency.
    I might sound biased but I've just had one installed at home and I love it :)
    Hope this helps?
    Kind regards,
    Customer Support answered on 4 January 2018
    0
    Votes
    Hi does it matter how much clearance I have around log burner in fireplace
    A:
    Hi Grant,
    Thank you for your question.
    The distances between the Flavel Arundel stove and the fireplace are important.
    If your fireplace chamber is made of non-combustible materials (e.g. stone, brick, fireproof board, steel etc.) you will need a minimum of 100mm to the rear and 150mm to the sides of the stove.
    Anything less than this will affect the warm air circulation and make the stove less efficient in heating your room.
    If there is any combustible material in your fireplace (plasterboard, plaster finish etc.) there must be a minimum distance of 350mm to the rear and 375mm to each side or the stove could become a fire risk.
    Please call our stove experts on 0845 450 8351 for any aspect of stove use or installation.
    Hope this helps?
    Kind regards,
    Customer Support answered on 19 March 2018
    0
    Votes
    Hi, does this stove require a 5" flue liner and adapter, or 6". The specification says it has a 5" flue but the order system suggests a 6" flue liner.
    A:
    Hi Robert,
    Thank you for your question.
    The Flavel Arundel has a 5 inch spigot and we supply a 5 inch stove pipe with this.
    Our liner packs use 6 inch flue liner.
    The liner pack contains a 5 to 6 inch adaptor to connect the stove pipe to the liner and a pot hanger rain cap to fix to the chimney top.
    Hope this helps?
    Kind regards,
    CustomerSupport answered on 30 November 2016
    0
    Votes
    Hi, interested in purchasing this just wondering if it would be suitable for a living room of this size: 15'2" x 11'8" (4.62m x 3.56m) Cieling 8ft
    A:
    Hi Tom,
    Thank you for your question.
    I've put your measurements through our stove calculator https://www.directstoves.com/stove-calculator which gives a minimum stove output for your room as 3.33kW.
    You should be fine with the Arundel in this room, but we wouldn't use anything with a higher output for a room of this size.
    It's a good choice and one of our best sellers.
    Hope this helps?
    Kind regards,
    Customer Support answered on 9 May 2017
    0
    Votes
    What is included in a fitting pack?
    A:
    Hi Chris,
    The fitting kit comprises:
    1. Black stove pipe.
    2. A registration plate is used to seal the chimney opening off from the room preventing dust, soot, dirt and debris falling down the chimney. It also helps to prevent a draft coming down the chimney. We supply a standard 1000mm x 500mm galvanised steel register plate with all our stoves. You will simply need to cut the plate to size to fit into your chimney opening.
    3. We also provide you with a single stove glove that you can use for stoking the fire and adding wood without the risk of personal injury.

    *Excludes electric stoves, flueless and balanced flue gas stoves - as these are not required.
    Hope this helps?
    Kind regards,
    Jon
    Customer Support answered on 9 September 2016
    0
    Votes
    Does this stove fit a standard chimney, in process of removing existing old solid fuel (coke) back boiler and wondered if the flue would need much alteration or lined
    A:
    Hi Stephen,
    Thank you for your question.
    The chimney has been used to vent a coke back boiler, we would recommend you get the chimney swept and ask the sweep to do a smoke and draught test to assess the state of the chimney.
    Show the sweep the chimney requirements in the user / installation manual, available on the product page download tab. He will be best able to tell you what the chimney needs.
    The basics are:
    Must be at least 125mm diameter minimum.
    Minimum draught 12 Pa
    Capable of withstanding heat of 220°C and above
    No other appliance using chimney
    No bends over 45 degree angle.
    You can find a reputable sweep here - https://nacs.org.uk/sweep-search/
    Hope this helps?
    Kind regards,
    Customer Support answered on 28 March 2018
    0
    Votes
    My son has had the fire fitted but on occasions when he want to put some more wood on he opens the door and smoke bellows back into the room could you please give your opinion why this happens
    A:
    Hi Philip,
    Thank you for your question.
    There are many possible reasons why this happens.
    The first thing to check is that there are no blockages in the flue and that the removable baffle plate in the top of the stove has been removed and cleaned. This should ideally be done once a month when the stove is used regularly.
    If you still have smoke when the baffle plate is clean, you might need to ask these questions:
    When was my chimney last swept?
    Are you opening the air vents enough to give the right amount of air to the fire?
    Are you warming the flue enough with kindling fire before you start to burn logs? For smoke to travel up the chimney, it is crucial for the chimney and flue system to be warm. Smoke will only travel upwards if it is lighter than air – and it can only be lighter if it is actually warmer than the outside air.
    Has the weather changed? Wind direction can play a big part in the way a stove performs.
    Is the fuel dry enough? Stoves work best when using wood with a moisture content of 20% or less. You can find moisture meters for sale on the internet for around £10 they can be
    a great help.
    Do you have an extractor fan working when this occurs? Even a fan in another room can affect the air pressure in the house and cause negative pressure which causes smoke to fall instead of rising correctly.
    I know this is quite a check list, but if you remedy these suggestions and still have problems please contact our stove experts on 0845 450 8351 or sales@directstoves.com
    Hope this helps?
    Kind regards,
    Customer Support answered on 19 November 2018
    0
    Votes
    Hi, Is this the mark 2 version with the leaver handle Thanks Lynn
    A:
    Hi Lynn,
    Thank you for your question.
    Yes, all our Flavel Arundel stoves are the MK2 version.
    This is one of our most popular models and flies off the shelves. We haven't seen a MK1 since early last year.
    Hope this helps?
    Kind regards,
    Customer Support answered on 19 June 2017
    0
    Votes
    Hi. Please can you give me dimensions of viewing window. Thanks
    A:
    Hi Parvin,
    Thank you for your question.
    The Flavel Arundel stove window has a visible opening that is 12-inches wide and 11 and 1/2 inches tall.
    Hope this helps?
    kind regards,
    Customer Support answered on 25 October 2017
    0
    Votes
    How much heat does the base generate ? Thanks
    A:
    Hi Tony,
    Thanks for your question.
    The base of the Arundel can get vey hot. This model is not suitable for a 12mm hearth so it can potentially reach temperatures of over 100 degrees Celsius.
    The User manual, in the downloads section, gives this advice about hearths:

    The fireplace to which the stove is installed must be made from durable fireproof materials.
    Thin stone slabs (less than 50mm) risk cracking unless cut into sections to allow for expansion and backed by heat resistant concrete.
    Even beyond the safety clearances stated items subjected to radiant heat from the stove can still become extremely hot, therefore please take care when siting items such as fuel, paper etc.

    Hope this helps?
    Kind regards,
    Customer Support answered on 3 October 2016
    0
    Votes
    We are having a Flavell Arundel fitted freestanding on a raised hearth what are measurements for hearth hearth please
    A:
    Hi Denise,
    thank you for your question.
    The hearth will need to be at least 50mm thick and there must be an area of 300mm from the front of the stove to the front of the hearth.
    Hope this helps?
    Kind regards,
    Customer Support answered on 28 July 2017
    0
    Votes
    Hi ive just had my fireplace knocked out and have decided on the Arundel. Does the back of the fireplace need to have any heat resistant boards and heat proof mortar as my fitter hasn't mentioned this? Thanks in advance Angela
    A:
    Hi Angela,
    Thank you for your question.
    It depends what the inside of the chamber is made of really. Some people clean the brick work and make that a feature. Some line the chamber with mortar and paint, others prefer the smooth boarded finish.
    The choices are up to you.
    I messed up with mine and had it boarded and plastered, the plaster cracked through the heat and I've had to remove the plaster and I've tiled the chamber instead now.
    If you are going down the boarding route, please make sure the board is a fireproof one such as Hardiebacker (which you can also paint).
    Hope this helps?
    Kind regards,


    Customer Support answered on 3 September 2018
    0
    Votes
    What are the rules around using the fire on a single story extension? What should i estimate as the cost of installation including the flue? Cheers, Steve
    A:
    Hi Steve,
    Thank you for your question, apologies for not getting an answer to you sooner.
    In a single storey extension the stove fitting and requirements are much the same as in any other building.
    The stove needs a flue of around 5 metres for the perfect draw to allow your stove to function to it's maximum potential.
    The chimney attached must adhere to the current building regulations document (link below).
    https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/468872/ADJ_LOCKED.pdf

    We would recommend getting a site inspection from a HETAS registered stove installer, he will be best placed to see the extension and will be able to advise on all aspects of planning. He will also be able to sign off your finished installation and provide certificates for local authority and insurance companies etc.
    Find a HETAS installer here - http://www.hetas.co.uk/find-installer/
    Hope this helps?
    Kind regards
    CustomerSupport answered on 15 November 2017
    0
    Votes
    Does this have self cleaning glass,
    A:
    Hi Hefin,
    Thank you for your question.
    Stoves don't have self cleaning glass as such.
    The Flavel Arundel stove you are enquiring about has an 'Airwash' system that directs the hot combustion air down between the glass and the fire so that soot cannot stick to the glass.
    It is a fantastic system and is available in a lot of modern stoves, they can be used for much longer periods between cleaning. For more information about airwash, try our knowledge base article - https://www.directstoves.com/knowledge-base/home/what-is-airwash.html
    Hope this helps?
    Kind regards,
    Customer Support answered on 17 October 2016
    0
    Votes
    I have a stone coffee table. How far away would you suggest this has to be from the hearth however it is solid stone so does it matter?
    A:
    Hi Jay,
    Thank you for your question.
    As the coffee table is made of stone I don't think it will matter much to the table. Though you will need enough room to tend the fire easily between the table and the hearth.
    Please be careful about anything that is placed on the table though. Runners, books, children's toys will all be classed as combustibles and should be at least a metre away from the front of the stove.
    I have an Arundel at home, we moved the coffee table out of the way as it spoiled the view of the flames.
    hope this helps?
    Kind regards,
    Customer Support answered on 8 November 2017
    0
    Votes
    What liner would I need for the Arundel? I have 316 liner. is this ok?
    A:
    Hi Jay,
    Thank you for your question.
    The 316 liner will be perfect for an Arundel as long as it is 5-inches diameter or larger.
    Hope this helps?
    Kind regards,
    Customer Support answered on 9 November 2017
    0
    Votes
    Hi can you use with twin wall as I have no chimney
    A:
    Hi Julie,
    Thank you for your question.
    Yes you can use a prefabricated twin wall flue with a Flavel Arundel stove.
    I'll send you our twin wall design sheets by email.
    Hope this helps?
    Kind regards,
    Customer Support answered on 7 February 2018
    0
    Votes
    If fitting the Flue pipe to the rear of the Stove, can a 90° Elbow be used straight off the back (will it be able to be swept?)
    A:
    Hi Steve,
    Thank you for your question.
    The manufacturers recommend that you use a T-piece with a cleaning hatch in the bottom when using the rear flue exit, a 90-degree bend would not be appropriate.
    Please see the examples provided in the user manual on the product page in the downloads section.
    Hope this helps?
    Kind regards,
    Customer Support answered on 15 November 2017
    0
    Votes
    What are the required manufacturers minimum clearances to non-combustibles around this stove? Thanks
    A:
    Hi Simon,
    Thank you for your question.
    The manufacturers of the Flavel Arundel stove recommend distances from combustibles of 350mm to the rear and 375mm to the sides.
    They do not specify a distance to non-combustibles and there are no regulations in force governing this, but we would recommend the following distances to make sure you have enough air circulating the stove to heat the room properly.
    100mm Rear,
    150mm Sides,
    350mm Above the stove.
    Hope this helps?
    Kind regards,
    Customer Support answered on 25 October 2016
    0
    Votes
    Can you confirm the guarantee period on the stove it is saying 5 years in the specifications but I have seen in responses below and on other sites 2 years? Also can you confirm does it have a removable ash pan?
    A:
    Hi Catherine,
    Thank you for your questions.
    I can confirm that the Flavel Arundel has a 5-year manufacturers warranty.
    The older answers below are for the MK 1 model of the Arundel which did have a 2-year warranty.
    All the ones we sell are definitely Mk 2 versions with improved air flow and a 5-year warranty.
    The Arundel does have an ash pan included too.
    It's a fantastic stove for the price, I have one at home so, if you need any more answers or tips, please don't hesitate to get in touch.
    Kind regards,
    Customer Support answered on 14 September 2018
    0
    Votes
    Can I use coffee briquettes? Or use dried coffee grind? We're still in the first 20 hours of smaller fires which are going out so quick and not really warming us up yet :( hoping that we won't be going through bags and bags of logs and wondering if coffee is an alternative.
    A:
    Hi Joanna,
    Thank you for your question.
    I'm testing coffee logs in a Flavel Arundel of my own at the moment.
    I'd stick to the small fires for now until the paint cure has finished. You'll know when the fumey smell stops wafting about.
    Please use the specially manufactured coffee briquettes as they have had the coffee oils removed, rather than filling the Arundel with grinds as these can help to clog up the flue.
    I'm getting about 45 minutes of heat output from 2 x coffee logs that are each the size of a regular drinks can compared to 30 mins of heat from 2 large kiln dried birch logs.
    I think the coffee logs are warmer but I haven't done a 'proper' experiment with weights, temp gauges and timers yet.
    Once completed, I'll put it all on our blog.
    The coffee logs are a premium product are are priced accordingly, if your stove is mainly for curling up in front of at the weekend they'll be great however, if the stove is the only heat source you might want to have a bed of smokeless coal on the bottom of the stove to maintain heat and put a log on top occasionally.
    Please let us know how you find the coffee logs perform in your stove.
    Hope this helps?
    Kind regards,
    Customer Support answered on 13 February 2018
    0
    Votes
    How long for delivery on this stove, can the stove still be swept without the pipe with the door
    A:
    Hi Holly,
    Thank you for your question.
    First, availability, this stove has proven a very popular choice and demand has outstripped production. We will have all current and pending orders fulfilled within the next 10-14 days.
    Second. The Arundel has a removable throat plate so it is possible to sweep the chimney through the stove.
    Hope this helps?
    Kind regards,
    Customer Support answered on 14 November 2016
    0
    Votes
    hi can this have an external chimney ?
    A:
    Hi Michael,
    Thank you for your question.
    The Flavel Arundel stove, along with many others, can have an external flue.
    I will send you our flue design sheets by email, these show the four most common options for fitting a stove without an existing chimney.
    If you would like our stove experts to design your flue, please choose the drawing that best fits your needs, fill in the relevant measurements and return it to: sales@directstoves.com.
    If you have any problems please give us a call on 0845 450 8351
    Hope this helps?
    Kind regards,
    Customer Support answered on 24 September 2018
    0
    Votes
    Hi dose register plate come with a hole for stove pipe and a hatch ? or it is just a simple plate? thanks
    A:
    Hi Medi,
    Thank you for your question.
    The free register plate is a simple sheet that your fitter would cut to size and make a hole in for the stove pipe.
    We also sell register plates with inspection hatches and pre-cut holes, you can find them here:
    800 x 400mm - https://www.directstoves.com/800mm-x-400mm-register-plate-with-cut-out-access.html
    1000 x 400mm - https://www.directstoves.com/1000mm-x-400mm-register-plate-with-cut-out-access.html
    1250 x 600mm - https://www.directstoves.com/1250mm-x-600mm-register-plate-with-cut-out-access.html
    Hope this helps?
    Kind regards,
    Customer Support answered on 27 September 2017
  • Finance

    We know a new stove is a big investment, whether you're replacing your old one or you're designing your new home. That's why we offer the option to Pay on Finance. If you spend £250 or more online, you can choose to spread the cost of your fire or fireplace over a time to suit you, whether it's 12, 24 or 36 months. Just select the Pay on Finance option when you check out.

    It's as easy as:

    • 1Add your products
      and services
    • 2Select Pay on Finance
      at checkout
    • 3Complete the easy
      application

    Representative Example

    We want our Pay on Finance option to be as easy to understand and straightforward as possible. We've created the chart below to tell you how much you'll pay back per month.

    Finance Example: £379 purchase price

    V12 Finance logo

    We've teamed up with V12 Retail Finance to offer you a flexible and affordable option to pay on finance. V12 Retail Finance provide Retail Point of Sale Credit through an online paperless application and processing system.
    If your application is successful, you will enter into a Credit Agreement with Secure Trust Bank PLC trading as V12 Retail Finance.
    V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority under registration number 679653 and acts as a credit broker for Secure Trust Bank PLC.
    Secure Trust Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204550.
    V12 Retail Finance is a trading name of Secure Trust Bank PLC.
    Fireplace Warehouse Limited trading as Direct Stoves of Unit 2 Greg Street Ind Est. Greg Street, Reddish, Stockport SK5 7BS is acting as a credit broker for Secure Trust Bank PLC trading as V12 Retail Finance.

    Finance OptionsRepresentative
    APR (Fixed)
    5% DepositPaymentsTotal
    Amount
    Payable
    6 MONTHS 0% £18.95 6 months: £59.33
    No final payment
    £356
    12 MONTHS 19.9% £18.95 12 months: £32.68
    No final payment
    £392.16
    24 MONTHS 15.9% £18.95 24 months: £17.46
    No final payment
    £437.99
    36 MONTHS 15.9% £18.95 36 months: £12.45
    No final payment
    £467.15
    * On selected products subject to availability. T&Cs apply.

    Finance Terms and Conditions

    If your application is successful, you’ll be asked to verify your identity by authorising a 50p transaction against a credit or debit card that you own. This helps protect you and us against fraudulent finance contracts. No money will be taken from your card, the details are only used to check that they are valid and registered to your address.

    Pay on Finance for interest-bearing credit products is available over 12, 24 or 36 months, subject to status. To be eligible to apply for finance, you must be 18 or older, in regular employment and have been a UK resident for more than 3 years. Other conditions may apply and we cannot guarantee that your application will be accepted. Stock will not be allocated until the application has been completed and approved. We reserve the right to withdraw finance on certain products at any time. Pay on Finance is provided through our external partner, V12. If your application is successful you will enter into a Credit Agreement with Secure Trust Bank Plc, who is V12’s parent company.

    Should you cancel your credit agreement and have already received products from us, then you will be liable to pay us in full for the product (unless your cancellation rights apply).

    FAQs

    Who is eligible to apply for finance?

    Finance is available on orders of £250 or more, placed on our website. This amount includes any additional services and delivery options selected, however does not take into account any promotions, such as cashback.

    You'll need to be:

    • 18 years or older.
    • A UK resident for 3 years or more/Permanent UK resident.
    • Able to make regular repayments by Direct Debit.
    • In regular employment (minimum of 16 hours per week) including self-employment, or in a permanent residence with your spouse/partner who's in regular employment*
    • Have a debit card or credit card in your name and registered to your address and have a bank or building society current account.

       

    Other conditions may apply and we cannot guarantee that your application will be accepted.

    * If you are retired and receive a pension, or registered disabled and unable to work, V12 Retail Finance may ask for proof of sufficient income.

    How long will it take to apply?

    You should get an instant answer on whether your application for finance has been successful. In some cases, V12 – our 3rd party financial services provider - will need to look at the application in more detail before making their decision.

    What do I need to apply?

    All you need to do is fill out the online form at the payment stage and add an electronic signature. It's important you use your full name and address details and make sure everything is spelt correctly. Please note, this is an online only finance option.

    If your application is successful, you'll be asked to verify your identity by authorising a 50p transaction against a credit or debit card that you own. This helps protect you and us against fraudulent finance contracts. No money will be taken from your card; the details are only used to check that they are valid and registered to your address.

    What happens if my application is turned down?

    Applications may not be accepted for a number of reasons, including mis-typed information, or not meeting the specified requirements. Please note that other conditions may apply and we cannot guarantee that your application will be accepted.

    If your application isn't successful, you can still purchase the item in full via PayPal or with a valid credit or debit card. If your application is declined, it’s usually for one of the following reasons:

    • you do not meet the eligibility criteria;
    • adverse credit reference agency information;
    • your credit score;
    • you are considered to be overcommitted financially; or
    • your existing account performance with other lenders.

       

    If you wish to appeal the decision made by V12, it’s advised you obtain an up to date copy of your credit report before appealing directly to V12. Due to data protection, all customer appeals must be emailed to underwriting@v12finance.com or for more advice, call V12 on 02920 468916.

     
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