Direct Stoves Delivery Information

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Stove Delivery Information
We pride ourselves on offering an excellent FREE one man delivery service to all UK mainland addresses, some web sites charge as much as £90 for delivery in more remote postcodes so this is a huge saving that we pass onto you, the customer. We also provide a two man delivery service on certain items for a nominal fee, if you need the delivery men to carry your stove into the room of your choice and allow you to check the items over before you accept delivery ask our despatch team about our 2-man delivery service..

What will delivery of your stove cost?
All the prices on our web site include VAT and delivery to UK mainland addresses so there's no hidden extra's and you won't get to the checkout page to find there's an extra £50 being added on for delivery. 

Where do we deliver to?
We deliver to all UK addresses. The price you see advertised is the price you pay, all our prices are inclusive of VAT and delivery to all UK mainland addresses. If you live in Isle of Mann, Isle of Wight, Northern Ireland or other offshore islands please call to confirm we can deliver to your address and if there's any extra delivery charge.

How do we deliver?
We use a national pallet delivery service. The goods will arrive on a lorry that is about the size of a fire engine. (Please let us know in advance if you have restricted access.).

The lorry has a tail lift that allows the driver to get the stove/oven off the vehicle, the stove/oven will be packed on a pallet and the driver will have a pallet truck.

they'll be able wheel this as close as possible to your property, if you have a garage they'll be able to wheel it into there for you.

The pallet truck can only be wheeled over a finished surface so it's not possible to wheel it over a gravelled drive nor is it possible to wheel up or down steps.

The pallets are normally about a 1m wide so this is the minimum width gate they can fit through. Please note that the driver is not insured to unpack or carry the stove/oven into your house.

When will we deliver?
All the stoves on our site have an estimated delivery time which will be stated on the product description. This will give you an indication of the delivery period however we will contact you to arrange a convenient day and time with yourself to accept delivery. This will allow you to choose the day for delivery and we will also call you 1 hour before delivery so you don’t need to stay in all day waiting for delivery.

If you need your stove in a hurry then we can arrange for a next day delivery service. Please call us to place an order if you need your stove next day.

What is required when the goods arrive?
We will call you before delivery to arrange a convenient day and time for you to accept delivery, at this point we will fully explain the delivery process to you but it is important you follow these instructions. It is required that the goods are inspected before they are signed for and any damage noted on the Proof of Delivery form as well as reported to our office by calling 0161 491 8969 whilst the driver is still there.

If there is any damage we will instruct you as to what to do, you may be asked to accept the goods and we will send replacement parts or we may ask you to reject the goods and we will send you a replacement. It all depends on the type of goods you’ve ordered and what the damage is. It is a good idea that the person accepting delivery is capable of checking the goods over and potentially been capable of opening the packaging to inspect the goods.