Delivery Information

We want to make getting your new stove, accessories, or outdoor cooking product as simple as possible. Here’s how our delivery works:

Our Delivery Charges:

• FREE Delivery to UK Mainland: We offer FREE one-man delivery for your order to all mainland UK postcodes.
• FREE Delivery to Northern Ireland and the Isle of Wight: We currently offer FREE one-man delivery to Northern Ireland and the Isle of Wight.
• Deliveries to Other Areas: For deliveries to The Channel Islands, The Isle of Man, and all other Offshore Islands, a delivery charge may apply. We will contact you to confirm the delivery charge for these locations.
• Alternative for Offshore Islands: If you’re on an offshore island, we can deliver your order FREE to a mainland UK shipping agent of your choice.
• *Important Note on Free Delivery: Free delivery does not apply to certain items when purchased on their own, such as chimney liners, outdoor cooking accessories, charcoal, and outdoor cooking fuels. You can find more details on the product page.

Before Your Delivery Arrives:

• Delivery Times: Many of our products are available for 48-hour delivery (Monday–Friday). Others have estimated delivery lead times shown on the product page.
• Booking Installers: Please wait until you have received and checked your goods before booking any contractors.

On Delivery Day:

How We Deliver: Small orders are delivered via parcel carrier. Large orders are delivered on a pallet by a pallet network.

Receiving Your Order:

• Small items under 30kg are delivered by parcel service.
• Larger items are delivered on a pallet truck.
• Standard delivery is to the kerbside only.
• Drivers cannot bring items inside your home under standard delivery.

Two-Man Delivery Service (Optional)

For heavier or bulkier items, we offer an optional two-man delivery service for an additional fee. This service is designed to make delivery easier and safer for large stoves and fireplace products.

• Your order will be delivered by two trained delivery personnel.
• The item will be carried into the room of your choice, where access allows.
• The delivery team will normally carry items up one flight of stairs, provided it is safe to do so.
• Carrying items beyond one flight of stairs is at the driver’s discretion.
• If you live above the first floor, please inform us in advance to avoid any delivery issues.
• Two-man deliveries are typically completed within 5–10 working days once stock arrives at our warehouse, though timescales may vary by location and season.

If you would like to arrange two-man delivery, please contact us directly before or shortly after placing your order.

Checking Your Order:

• Please check your goods carefully for damage before signing.
• Report any damage immediately on 0161 376 4191 or [email protected].
• Recheck your items within 48 hours of delivery.

If You’re Not Home for Delivery:

• If you request goods to be left in a safe place, responsibility passes to you once delivered.
• If delivery is missed, a re-delivery fee may apply.

Any Questions?

Email us at [email protected].