Delivery Information

We want to make getting your new stove, accessories, or outdoor cooking product as simple as possible. Here’s how our delivery works:

Our Delivery Charges:

• FREE Delivery to UK Mainland: We offer FREE one-man delivery for your order to all mainland UK postcodes.
• FREE Delivery to Northern Ireland and the Isle of Wight: We currently offer FREE one-man delivery to Northern Ireland and the Isle of Wight.
• Deliveries to Other Areas: For deliveries to The Channel Islands, The Isle of Man, and all other Offshore Islands, a delivery charge may apply. We will contact you to confirm the delivery charge for these locations.
• Alternative for Offshore Islands: If you’re on an offshore island, we can deliver your order FREE to a mainland UK shipping agent of your choice.
• *Important Note on Free Delivery: Free delivery does not apply to certain items when purchased on their own, such as chimney liners, outdoor cooking accessories, charcoal, and outdoor cooking fuels. You can find more details on the product page.

Before Your Delivery Arrives:

• Delivery Times: Many of our products are available for 48-hour delivery (Monday-Friday). Others have estimated delivery lead times shown on the product page. These are estimates, and if there are any significant changes to the expected delivery time, we will contact you to let you know.
• Booking Installers: Please wait until you have received and checked your goods before booking any contractors, plumbers, or fitters. Unexpected delays can occasionally happen, and we don’t want you to be inconvenienced.

On Delivery Day:

How We Deliver: Small orders are delivered via parcel carrier. Large orders are delivered on a pallet by a pallet network. The delivery vehicle is usually large, about the size of a fire engine.

• Access Issues: If your property has restricted access (e.g., narrow roads, sharp turns, or is hard to reach for a large vehicle), please tell us when you order. This helps us plan and avoid disappointment. If we can’t deliver due to access problems that we weren’t told about, a redelivery fee may be charged.

Receiving Your Order:

• Small items less than 30kg in weight will be delivered by a parcel service.
• Larger, heavier items are delivered on a pallet truck.
• Our drivers will deliver your items to the kerbside, as close to your property as possible.
• If your driveway is made of gravel or loose stones, has steps, or steep slopes, the driver may only be able to leave the pallet at the nearest safe and accessible point.
• Drivers cannot bring items inside your house. Your order will be left on the delivery pallet.

Checking Your Order:

• When your order arrives, please check it thoroughly for any signs of damage before you sign for it. Make a note of any damage on the driver’s paperwork.
• If you believe the product is damaged on arrival, please contact us immediately on 0161 376 4191 (option 2) or email [email protected].
• After delivery, please check your items again thoroughly within 48 hours. If you find any damage during this time, please report it to us using the contact details above so we can help resolve any issues.

If You’re Not Home for Delivery:

• Leaving Goods: If you won’t be in and would like us to leave your order in a safe place, please email us at [email protected] to confirm this. If you choose this option, please understand that you will be responsible for the goods once they are left as requested.
• Missed Delivery: If you are not at home on the agreed delivery day, the driver will try to contact you but can only wait for a short period (around 5-10 minutes). If we cannot deliver the item, a £50 re-delivery fee will apply.

Changes to Your Order After Shipping:

• If you need to cancel or change your order after it has already been shipped, this will be treated as a return. Any costs associated with the return will be in line with our returns policy.

Deliveries Directly from Our Suppliers:

• Sometimes, your order (or part of it) may be delivered directly by our suppliers.
• Often, this process will be very similar to our standard delivery.
• Smaller items, or parts of your order like fitting kits, might be sent using couriers such as DPD or UPS. We always aim for these to arrive on the same day as your item, unless you ask us to do otherwise.
• If a supplier has a different delivery lead time, this will usually be shown on the product page. Our dispatch team will email you with delivery information, and sometimes the supplier may contact you directly to arrange the delivery.

Any Questions?

If you have any questions about our delivery services, please email us at [email protected].