Customer Service

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Shipping & Delivery
Direct Stoves offer free delivery to UK Mainland addresses.
For information on how we deliver, where we deliver, when we deliver and how much it costs (it doesn't, it's free delivery!) please visit our Delivery FAQs page.
Privacy & Security
Direct Stoves takes your privacy and the storage of your information very seriously. We don't sell it and we don't give it away.
See our full privacy policy page and learn what information we are likely to request and store by visiting our cookie policy page.
Returns & Replacements
In an ideal world every customer would love the item that they've just purchased, but we live in the real world and we know that sometimes there are situations where the item you’ve ordered and had delivered isn't suitable for your requirements. We have set out our returns policy to give you peace of mind when purchasing from our Direct Stoves online store.
See our returns policy page.
We've tried to make our order process as easy as possible but if we haven't succeeded, here's a quick 'how to' guide.
Viewing Orders
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. Not sure how your order is progressing? Need to arrange a new delivery address? Check your My Account page. All registered customers can login and check all their orders online.
Login to My Account page.
Updating Account Information
Updating your account information is simple just login to your My Account page and choose the options from the left hand menu. You can update billing and shipping addresses, orders, newsletter preferences and more, all from one simple dashboard page.
Login to My Account page.