1 and 2 Man Delivery Information
If the goods are showing 24hr or 48hr delivery then this is the quickest time we're able to deliver these items. When you're going through the checkout process you'll be asked to select a delivery date. The goods will be delivered on this day.
It's an all day delivery but we do request that the driver calls one hour before he's due to arrive. The goods will arrive on a lorry that is about the size of a fire engine, so if you have restricted access please let us know in advance.
The lorry will have a tail lift that will allow the driver to get the stove off the vehicle, the stove will be packed on a pallet and the driver will have a pallet truck. He'll be able wheel the pallet (stove) as close as possible to your property, if you have a garage he'll be able to wheel it into there for you.
The pallet truck can only be wheeled over a finished surface so it's not possible to wheel it over a gravelled drive nor is it possible to wheel up or down steps.
The pallets are normally about a 1m wide so this is the minimum width gate they can fit through. Please note that the driver is not insured to unpack or carry the stove into your house.
Two Man Delivery
For an additional charge our two man delivery service is available where you see this sign on a product - 2 Man Delivery Available.
They they will carry your stove into the room of your choice where possible. If the hallway is to narrow or they feel that they can’t fit it through the doorway safely they might not be able to get it into the room. They will normally carry it up 1 flight of stairs (if it's safe to do so) but this is at their discretion so if you have a 3rd floor flat please inform us beforehand to avoid any issues during delivery.
The two man delivery normally takes 5 - 10 working days to be delivered from dispatch. Once the goods come into stock you will be contacted and delivery arranged.