Here at directstoves.com we are constantly striving to offer the best possible customer service from offering you the right advice on which stove is most suitable for your needs to a fast and professional delivery service and we don't believe that customer service finishes there. We also pride ourselves on offering a great after sales service as well so you can be sure that if for any reason you do have a problem with your stove we will do our up most to sort it out as quickly and efficiently as possible. Below you will find genuine feed back from some of our customers.
A bespoke limestone fireplace and chamber fitted with a Broseley Serrano 5 multi fuel stove.
Hi just to let you know, I bought a gas stove, flue pipe and 90 degree bend on line on Thursday after a phone discussion with your sales team to assess my needs. I had a conformation email also a telephone call to confirm my order and advise me of the delivery date. Saturday morning I revived a phone call informing me the fire would be delivered on Monday between 7 and 9am ,7 30pm the fire arrived all palleted a wrapped well . I think your company has been an absolute pleasure to deal with, you communication has been outstanding. Your service and advice excellent, I would have no hesitation in giving you a full recommendation, I am in business myself and have been for 29 years, and I was that impressed I had to let you know.
Good on you, well done.
Just wanted to let you know that the replacement brick arrived safe and sound on Thursday. Thank you very much for your prompt service.
Thank you once again for your service.
Thanks for your help and just to let you know we are very greatful for your assistance and professional approach.
Many Thanks :-) the Blacklock family.
Hello to Direct Stoves
I just wanted to say how pleased I am with your good service. My fireplace arrived yesterday and I am delighted with it.
From ordering through to delivery has been so efficient and easy it has been a pleasure to do business with you.
I must make a special thank you to Lee "pack it' Perkins who really lived up to his name. I defy anything short of a bomb to have destroyed his careful packaging.
Many thanks and I will recommend you to future customers